Privacy Policy – WE Taxi

WE Taxi is committed to protecting your personal data. This Privacy Policy explains how we collect,
use, disclose, and safeguard your information when you use our mobile application or services
related to taxi booking, food delivery, or both, in Sri Lanka.

1. Information We Collect
We collect the following types of information when you use our services:

a. Personal Information
• Name
• Phone number
• Email address
• National ID (if required for driver verification)
• Profile photo (for drivers and users)
• Insurance Certificates
• Billing Proof
• No objective certificate from vehicle owner

b. Location Data
• Pickup and drop-off locations
• Delivery addresses

c. Payment Information
• Credit/debit card details (handled by third-party gateways)
• Wallet balance or transaction history

d. Device Information
• Device model, operating system, IP address
• App usage logs and crash reports.

e. Order and Ride Details
• Food order history, restaurant selection
• Ride bookings, driver selection, route history

2. How We Use Your Information
We use your data to:
• Provide and manage taxi rides and food deliveries
• Facilitate payments and issue refunds
• Match drivers/delivery agents with nearby customers
• Improve user experience and personalize content
• Communicate with users about orders, rides, offers
• Detect and prevent fraud or misuse
• Comply with legal obligations

3. Sharing of Information
We may share your information with:
• Drivers/Delivery Partners (to complete bookings)
• Restaurants (for food order fulfillment)
• Payment Gateways (for secure transactions)
• Service Providers (SMS, email, support services)
• Law Enforcement or Regulators (when legally required)
We do not sell or rent your personal information to third parties.

4. Data Retention
We retain your data as long as necessary for:
• Legal or regulatory requirements
• Handling complaints or disputes
• Improving and analyzing service performance
After that, we securely delete or anonymize the data.

5. Data Security
We implement industry-standard measures to protect your information:
• Secure server storage
• Access control and monitoring
• Regular security audits
However, no system is 100% secure, so we advise using strong passwords and updating apps
regularly.

6. Your Rights
You have the right to:
• Access or correct your personal data
• Request deletion of your account
• Withdraw consent (where applicable)
• Lodge a complaint with the Data Protection Authority of Sri Lanka once fully enacted
under the Personal Data Protection Act, No. 9 of 2022
To exercise your rights, contact us at:
Email – info@wetaxis.com
Phone – 070 72 72 372


7. Children’s PrivacyOur services are not intended for individuals under 18 years. We do not knowingly collect data from
children. If you believe we have unintentionally collected such data, please contact us
immediately.


8. International Transfers
Although we operate in Sri Lanka, some data may be processed outside the country by trusted
service providers (e.g., cloud hosting, analytics). We ensure appropriate safeguards are in place in
line with applicable privacy laws.


9. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted within the app and website.


Continued use of our services after changes indicates your consent to the revised terms.
10. Contact Us
If you have any questions or concerns about this Privacy Policy:


Email: info@wetaxis.com
Phone: 070 72 72 372
Address: WeTaxi (PVT) LTD,No.344,3rd Floor,Janajaya City, Rajagiriya.